Frequently Asked Question's

• When attempting to logon I get Insufficient Permissions and cannot go any further on the site.

• I am receiving security warnings when logging in to iSqFt.

• When logging in, I receive a browser session error. What can I do to correct this?

 

• I just received an Invite to Bid from a General contractor. How do I log in?

• The username and password that I received from a General Contractor is invalid. What else can I try?

Question: When attempting to logon I get Insufficient Permissions and cannot go any further on the site.

Answer:

Trusted Sites (For Internet Explorer 7) (Required)

If you are still using Internet Explorer 6, click here for instructions.

1. Open Internet Explorer and click Tools and select Internet Options.
2. Next select the Security tab and select Trusted Sites by clicking on the green check once. Once it is highlighted, look for the section near the bottom of the page that reads “Security level for this zone” and click custom level.
3. The Security Settings window will open like in the screenshot below. At the bottom of the window where the option reads “Reset to:” select Low and click the Reset… button. Click ok to the warning. After that, look through the list for the “Display video and animation on a webpage that does not use an external media player” option and put the dot on Enable. Then look for “Download Unsigned ActiveX controls” and set it to Enable. Click OK.




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4. Then click on the Sites button to the right side in the middle of the window. Once inside the Trusted Sites window, be sure to UN-check the box in the lower left corner that reads "Require server verification (https:) for all sites in this zone." With this unchecked add the following to the Trusted Sites list so that it appears like the image below:
   
   *.isqft.com
   https://www.isqft.com




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5. Click Close and Ok. You may need to exit Internet Explorer and re open before the changes will take effect

Privacy

1. Open Internet Explorer and click Tools and select Internet Options.
2. Next select the Privacy tab and click the Sites button.
3. In the “Address of website” box, enter isqft.com and click Allow.




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4. When these steps are completed, click OK until you are out of the Internet Options Window. Close all running Internet Explorer Windows. Once they are all closed, simply re-open Internet Explorer. Changes will now take effect.

Caching Options

If you are using Internet Explorer 6, on the general tab, first click on Settings and under “Check for newer versions of stored page” click “every visit to the page.” For disk space to use, I would recommend this number be no greater than 250MB.

Click ok and back on the general tab, now click on Delete Files and delete all of your temporary files. When this is done, click ok until you are out of internet options.

If you are using Internet Explorer 7, on the general tab, first click on Settings and under “Check for newer versions of stored page” click “every time I visit the webpage.” For disk space to use, I would recommend this number be no greater than 250MB.

Click ok and back on the general tab, click on the “Delete…” button. Now click on “Delete Files” and delete all of your temporary files.

When this is done, click ok until you are out of internet options.

Lastly, within Internet Options (under Tools), under the Advanced tab, make sure both “Use HTTP 1.1” and “Use HTTP 1.1 through proxy connections” are checked. These are located under the HTTP 1.1 Settings section.

Question: When I try to log into iSqFt, I receive the following security window (sometimes several times). What can I do to stop these from coming up?

Answer:

Question: I'm getting a browser session error. How can I correct this?

Answer:

When logging in, you are prompted with a browser session error like in the following image:

General Fixes:

Be sure to allow cookies for iSqFt. This can be done from Internet Options in Internet Explorer.  Start by opening Internet Explorer and click on Tools > Internet Options at the top of the window. Once inside Internet Options, click on the Privacy tab at the top of the page. Depending on your version of Windows, you may see something slightly different than this screenshot.

Click on the "Sites..." button.  If you do not have a "Sites..." button, you should see a button that is labeled "Edit..."   By clicking on "Sites" or "Edit," you should see a window similar to the one below. Type isqft.com into the window and click "Allow."  This will allow cookies from iSqFt to be saved onto your PC.  You may need to close and then re-open your browser for this to take effect.

Fix for AOL users:   If you are logging in to iSqFt using the AOL browser, this message may appear when you try to log in.   Be sure that you are logging in to our site using Internet Explorer.   To log in successfully, minimize (hide) your AOL window and open Internet Explorer using the icon on your desktop or choosing it from your Start menu in Windows.  The icon you are looking for will look like this:

Fix for Dial-up users with Dial-up accelerators:   Due to how dial-up accelerators handle loading and caching websites, it will be necessary to temporarily disable the accelerator program when logging in and using iSqFt.  Several popular Dial-up ISPs that use these accelerators include Net-Zero, Earthlink and AT&T.  To disable the accelerator, you will find an icon located in the lower right corner of your screen down by your clock in the system tray.   Most accelerators can be disabled by 'right-clicking' the icon and choosing an option to 'turn off' or 'disable.'

Question: How do I log in to iSqFt with an Invite I received from a GC?

Answer:

Typically, you will find you username and password in the top left part of the invitation email or fax sent to you by the general contractor.

Use your username and password to log in by clicking "User Login" on the the top right side of our homepage ( http://www.isqft.com .) Be sure to type the username and password in exactly as it appears on the invitation. Include any dashes.

Question: The username and password I received from a GC is invalid. What else can I try?

The GC may have revoked your access to this project. Please verify your access with the GC listed in the invite before trying the following steps.

You entered the username or password incorrectly. Try retyping both the username and password  again, making sure to include any dashes.

If you've already tried to re-type the code, it's possible that the Username and Password that were sent are no longer active. Verify your access with the GC listed on the invitation to make sure you still have access to the project.